Test-Papers Guarantee Policy

Test-Papers is committed to its customers' success. That is why our products are created with utmost care and professionalism. We utilize the experience and knowledge of a team of industry professionals from leading organizations all over the world. These products are designed to help you excel in the field of your choice while keeping the time spent on preparation at minimal and knowledge gained, maximum.

We believe that your time is precious and our products are intended to help you utilize it in a better, more efficient way. Here are some of the pointers to explain how we do it:

  • Our Products cover 100% of the knowledge points and at least 95% of the exam questions. Since senior IP professionals create this material by consulting latest points from current and previous exams both.
  • Tests are updated as soon as there is an update in the actual exam. Our customers are informed and provided with the updates right away as well.
  • Top notch customer support! Test-Papers have a 24/7 live chat support and prompt email correspondence.

If one of our customer does not succeed in a exam we not only review that product instantly we also offer consolation to our unsuccessful customer by giving him/her a free download of his/her choice. That is our guarantee.

Please review the following text for details of guarantee policy:

  • If for any reason you do not pass your exam, Test-Papers.com will provide you with another exam of your choosing, absolutely free.
  • To take advantage of the guarantee, simply contact Customer Support, requesting the exam you would like to claim. Send us a scanned copy of your failed exam and we will promptly deliver a new exam of your choice.
  • Test-Papers.com will not refund money due to a failed exam. The new exam must be a like-kind product. However it may be less than, equal to or exceed the cost of the previously purchased exam.

How to Claim the Exchange?

  • Before claiming the guarantee, downloaded products must be deleted and all copies destroyed. This guarantee applies only to single-user licenses purchased directly from Test-Papers.
  • To claim the Exchange, you must submit the Examination Score Report in PDF format within 7 days of Test to billing@test-papers.com. We will then arrange the access to another Exam of choice within 7 days after receiving the email and confirming all of the details! Give it a try and you will lose nothing! There is ABSOLUTELY NO RISK!

Exchange of Product Can NOT be claimed if?

Exchange Claim is valid for any Test-Papers Testing Engine User who fails the corresponding exam within 30 days from the date of purchase of Exam. Customer can contact Test-Papers to claim this guarantee and get new Exam access at support@test-papers.com. Exam failures that occur before the purchasing date are not qualified for claiming guarantee.

The Guarantee Claim request should be submitted within 7 days after exam failure otherwise Team reserves the right of final decision.

  1. Failure within 7 days of purchase date. We highly recommend the candidates a study time of 7 days to prepare for the exam with Test-Papers study material, it will make you understand the exam very well and pass it quite easily.
  2. Retired or Wrong Exam purchase. Test-Papers.com will not entertain any claims once the product is Downloaded and Installed. In special cases where customer has paid for the wrong Exam and informed the Team about it in 24 hours without downloading Product we may consider swapping Exams.
  3. Claim can't be made if the Candidate's name is different from Account Holder's name.
  4. Expired order that are no longer accessible.
  5. Guarantee can't be claimed for Exam received for Free or Special Discount price. Bundles are not covered by guarantee policy.
  6. Only practice questions are available for Avaya, CISSP, EMC, HP, Microsoft, Oracle, PMI and SSCP exams so these are not covered by 100% pass guarantee.
  7. Refunds cannot be claimed on Study Guides and Audio Exams in any case.
  8. Labs Preparations for any Exam are not covered by Guarantee so no claim can be made against them.

For the above cases and the ones do not appear but involved with the guarantee policy, Test-Papers.com reserves All Rights of the final explanation.